Start with the Diagnostic.
Pay for coverage, not seats.
Sovel begins with a fixed-fee Diagnostic that quantifies your open knowledge-risk in dollars. The ongoing Coverage Plan is priced against what we actually close — not the number of users you add.
Diagnostic
A structured feasibility analysis on your own work-order data. You get a Maturity Band score, a ranked gap list, and an inspectable dollar figure for your open knowledge-risk.
Reduced-fee design-partner slots for early pilots. Ask us.
Coverage Plan
A monthly base for the platform, plus quarterly milestone bonuses tied to governed coverage uplift, reviewer-accepted Skills shipped, and MTTR delta. Every line on the invoice ties to a specific issue with provenance on your dashboard.
Scoped per site after the Diagnostic readout.
Three scopes. One pricing shape.
Every tier uses the same base + outcome model. The base size reflects the scope of the asset footprint we govern. The outcome term is identical across tiers.
Coverage · Essential
Single site, one asset area, 10–30 technicians. The default post-Diagnostic landing.
Scoped governed-Skill allowance
1 reviewer seat; unlimited read-only
Monthly report · quarterly true-up
Coverage · Plant
Full facility across all asset areas, 30–150 technicians. Most pilots land here by month 3.
Unlimited governed Skills
Multi-reviewer governance + handover surface
Executable Skills + Retirement Cliff Briefs
Compliance Evidence Packet
Coverage · Fleet
Multi-site / multi-plant. Cross-site pattern insight as the corpus grows.
All Plant features, fleet-wide
Cross-site benchmarks (preview)
Federated pattern review — when legal model lands
You pay for what we close.
The Diagnostic names your open knowledge-risk in dollars. The Coverage Plan closes it. You pay a base for the platform plus a quarterly milestone bonus tied to governed coverage uplift, reviewer-accepted Skills, and MTTR delta — capped, inspectable, and always tied to specific governed issues.
The Diagnostic produces a number
Expected Cost of Inaction = the dollar weight of the knowledge risk visible in your WO history. Every issue in the number has provenance back to the WOs that generated it.
Coverage closes it, reviewer-governed
Every governed + placed Operations Skill retires its contributing open exposure. When an issue's exposure goes from "open" to "closed," it counts toward the quarterly uplift.
You pay base + milestone bonus
Quarterly, in arrears, capped at 2× base. Bonus is weighted across coverage uplift, Skills shipped, and MTTR delta — never pure gain-share on a single noisy metric. Disputed issues route to a 3-issue sample review. The ledger is on your dashboard before the invoice.
Every milestone calculation is visible on your dashboard before quarterly invoicing. You inspect the ledger; we invoice it.
The honesty clause, in writing.
If governed coverage doesn't move your Maturity Band and close real exposure across two consecutive quarters, you can downgrade or exit with 30 days notice. The specific uplift threshold is agreed during scoping. If we don't deliver, you shouldn't keep paying us. That's not a sales pitch — it's the contract.
Per-seat pricing rewards seat count.
Coverage pricing rewards closing knowledge risk.
You pay more as your team grows. Your invoice rises with adoption, not results.
You pay for our time, not your outcome. The incentive stops at 40 billable hours.
You pay a base for the platform + a quarterly milestone bonus tied to governed coverage, Skills shipped, and MTTR delta. Capped quarterly. Exitable if we're not delivering.
FDD watches the sensor. Sovel watches the reviewer. Same ROI logic — different meter.
Common questions
Why outcome-priced, not per-seat?
Per-seat SaaS rewards seat count. You wouldn't pay a reliability consultant by team size — you'd pay them for risk reduction. Sovel's invoice is a direct function of the dollar-denominated knowledge risk we help you close, on issues you can inspect line-by-line.
What counts as "closed" exposure?
An issue counts as closed when its governed Operations Skill is (a) reviewer-approved, (b) placed in the destination system (troubleshooting card, asset note, SOP delta, MOC draft), and (c) the cost-of-inaction weight assigned by the Diagnostic has been retired on the ledger. Every transition is auditable.
What if my open exposure is small?
Then Coverage doesn't make sense yet, and we'll say so at the Diagnostic readout. Sovel's ICP is plants with 6+ months of WO history, 10+ technicians, and at least one named concentration risk. If your risk map is thin, the Diagnostic is still useful — it gives you a maturity baseline — but we won't push you into Coverage.
How does the cap protect me?
The outcome component is capped at 2× your monthly base per quarter. Freak-quarter upside goes to you, not to us. Your CFO's annual budget never gets blindsided, regardless of how much open exposure the Diagnostic identifies.
Do we own the governed Skills?
Yes. All governed Operations Skills, knowledge artifacts, and placement records created during your engagement are yours. They export as structured JSON or Markdown at any time. There is no vendor lock-in on your operational knowledge.
What CMMS do you work with?
Any CMMS that exports to CSV or XLSX: Maximo, SAP PM, Infor EAM, eMaint, MaintainX, Fiix, UpKeep, and most others. Sovel is explicitly CMMS-adjacent — we do not require an integration for the Diagnostic or the Coverage Plan.
What about our data?
Your data is used only to run your Diagnostic and your Coverage Plan. It is not used to train any model. Encrypted in transit and at rest. You can request deletion at any time. See the trust page for the full policy.
Know what your knowledge risk costs. Then close it.
Share a 6-month work order export. The Diagnostic returns a Maturity Band, a ranked gap list, and a dollar figure for your open exposure in 2 weeks.